Contact Us

We are committed to timely, clear and effective communication and appreciate all feedback as we strive to become even better.


To report a lost, stolen or misused rediCARD or if the PIN has become known to someone else:

  • During business hours 03 9347 9588
  • rediCARD HOTLINE 1800 648 027 - 24 hours a day, 7 days a week

After contacting the rediCARD HOTLINE, you should also report the matter to our office on 03 9347 9588.

Find a rediATM in your area.

Click here to search the rediATM Locator.

Product or Service Enquiry

If you would like to enquire about a Pulse product or service or leave feedback please complete the form below.

Account Enquiry

Members please note that we cannot accept instructions or information regarding your membership or accounts by email. Please login to Pulse Online Internet banking, go to the “Maintenance” menu and click on “Send Mail”. From here you can give us secure instructions and information.

Tip: to avoid being “timed out” when preparing an instruction within Internet banking consider preparing your message in a word processing document first and then paste into the message window.

Thank You! We will be in touch shortly.